At Equilibrium Creative Limited, we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
We do occasionally update this Policy so please do return and review this Policy from time to time.
If you have any concerns or complaints about this Privacy Notice or Equilbrium’s data processing activities, please contact the UK Information Commissioner’s Office (ICO).
Information we collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
Information provided to us when our visitors communicate with us electronically for any reason.
In order to deliver services to our clients, we may collect any or all of the following types of personal information:
- Business postal address
- Telephone number (business and mobile)
- Email address
- Device information (such as MAC address, IP address, operating system and browser type)
- Payment information (such as company accounting contact, company banking information).
This information is stored to enable us to complete our contractual obligations to our clients. Equilibrium Creative does not and will not sell your information to third parties, including for marketing purposes.
When someone visits www.equilibriumcreative.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
You also have the right to object to us processing your personal information for analytics purposes to enhance, modify or improve the site. You can do this by managing your privacy settings (depending on the browser you are using) at:
We may also use the cookies to gather information about your general internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Use of your information
The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
- To provide you with information relating to our website, products or our services that you request from us.
- To provide you with information on other products that we feel may be of interest to you.
- To meet our contractual obligations to you.
- To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
- If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Storing your personal data
To enable us to deliver services to clients, we use two third-party applications to manage our business operations. We use www.brightbook.com to manage our billing and accountancy functions, and Google Drive for storing live project files (which, once completed are moved to an offline data store). Please refer to these organisations for further information regarding their privacy policies.
Data that is provided to us is stored on our secure Google Drive servers while we are working on projects for our clients, then moved to offline storage upon its completion. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing your information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
- Where we sell any or all of our business and/or our assets to a third party. We will only disclose your information in this instance with your express permission to do so.
- Where we are legally required to disclose your information.
- To assist fraud reduction and minimise credit risks.
Third Party links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Alex Bund @ firstname.lastname@example.org